Business voice
Green House is callingAccount dossier ready before answerThe intelligent customer platform
Know the account. Move the deal. Handle the conversation. all in 1 place.
CRM, research, email, voice, SMS, video meetings and AI around every customer relationship.

Signal-Copilot
Advance this dealPricing viewed twice. Draft a follow-up with two meeting times.One customer record
Every channel
Every team
One intelligent workspace
The customer record should know what happens next.
Pipeline brings the account, incoming conversation, live intelligence, and next action together before your team has to search for them.

Everything customer-facing teams need, organized by the job.
Give every rep one organized place to move opportunities from first contact to close.
- Accounts, contacts and complete history
- Multiple pipelines and custom stages
- Forecasts, values and next actions
Walk into every conversation knowing the company, people, relationship and current priorities.
- Buying committees and relationships
- Risks, goals and deal plans
- Activity, tickets and research together
Turn customer commitments into visible, scheduled work that never loses its account context.
- Meetings, calls, tasks and follow-ups
- Reminders and overdue priorities
- Calendar sync and time-zone controls
Your internal copilot for every workspace, agentic to CRM data, conversations, service work, and intelligence.
- Workspace-wide answers grounded in live records
- Recommended priorities and next steps for every team
- Permission-aware drafting, research, and actions
Keep customer records useful with verified company intelligence and evidence your team can inspect.
- Cited web and deep research
- Single-account and bulk enrichment
- Freshness tracking and briefings
See where revenue is moving, where work is stuck and what leaders should address next.
- Pipeline, funnel and velocity analysis
- Risk, goals and forecast visibility
- Scheduled and executive reporting
Run personal and scaled outreach while every reply and engagement stays tied to the customer.
- Shared and account email
- Rich HTML campaigns and templates
- Lists, tags, personalization and replies
Place and receive business calls and messages with the account already on screen.
- Inbound and outbound browser calling
- Shared lines, routing and queues
- Business SMS and voicemail
Meet face to face beside the account dossier and keep the conversation usable afterward.
- Responsive video and screen sharing
- Meeting chat and recording
- Transcripts, summaries and account history
Resolve customer needs with ownership, service targets and the full relationship visible.
- Tickets, assignment and queues
- SLAs and response-time tracking
- Shared inboxes and customer intake
Answer routine calls around the clock while preserving a clear path to the right human.
- Autonomous answering and qualification
- FAQ, routing and ticket creation
- Warm transfer with customer context
Keep research, qualification, enrichment, analysis, and follow-up moving across customer operations.
- Prospect research and CRM enrichment
- Qualification, preparation, and multi-step work
- Human review, permissions, and visible history
Help residents get answers and route service requests to the right public-service team with complete context.
- Multichannel intake and guided questions
- AI resolution, classification, and agency routing
- Work orders, SLAs, escalation, and resident updates
Turn inbound interest and customer signals into assigned, measurable follow-up automatically.
- Lead forms and qualification
- Routing, nurture and funnel rules
- Outbound personas and follow-up flows
Control how people, data and licensed capabilities operate across each workspace.
- Users, teams, roles and permissions
- Licenses and workspace controls
- Compliance and audit activity
Give leaders a practical view of performance, workload and communication quality.
- Goals, coverage and coaching
- Advanced call and queue reporting
- Revenue and communications analytics
Start with CRM. Add communications when you need them.
Every license runs in the same application. CRM builds the revenue engine. Connect adds native voice, SMS and customer communications without splitting the customer record.
Compare plans →Growth, Team and Ultra
Sales, intelligence, campaigns, automation, analytics and customer context.
Voice, Team and Scale
Everything in CRM plus voice, SMS, routing, voicemail, video and call intelligence.
Choose the capability your team needs now.
Self-service subscriptions support 1-25 seats. Teams with 26 or more seats use a contract plan.
- Complete CRM and pipeline
- Signal-Copilot throughout the platform
- Email campaigns and lead funnels
- Research, enrichment and analytics
- Everything in CRM
- Inbound and outbound business voice
- Shared lines, queues, voicemail and SMS
- Video meetings and call intelligence
Ideas for customer teams
From the Pipeline Intelligence blog
Questions buyers ask first
What does Pipeline Intelligence replace?
It can consolidate CRM, account research, email marketing, shared inboxes, business phone, SMS, video meetings, tickets, call intelligence and several point AI tools.
Is voice included?
Voice is included with Connect licenses. It covers inbound and outbound calling, shared lines, routing, queues, voicemail, recording, transcription and business SMS.
Can we use CRM without Connect?
Yes. CRM is the base service. Video meetings can be added separately, or your workspace can move to Connect when native communications are required.
Does Signal see everything in the workspace?
Signal is designed to answer questions and provide action support across accounts, pipeline, research, communications, tickets and product guidance while respecting workspace permissions.