Start with the resident need
Civic agents guide intake across phone and digital channels, ask service-specific questions, and capture the location and evidence an agency needs.
311 Civic Agents
Help residents get answers, submit service requests, and reach the right public-service team through one intelligent civic operations layer.
What your team gains
Resolve common requests immediately and route every remaining case with the location, service details, priority, and history already attached.
Resolve or route intelligently
Common informational requests can be answered immediately. Service requests are classified, prioritized, and routed to the responsible queue with a complete case record.
Govern public-service operations
Supervisors retain control through service levels, escalation, accessibility, records, audit history, resident updates, and clear human intervention paths.
Built for real work
The capability is part of the same workspace, using the records, permissions, intelligence, and history your team already relies on.
- Multichannel resident intake and guided questions
- AI-assisted information and request resolution
- Service catalog, eligibility, and dynamic intake
- Location-aware agency and queue routing
- Work orders, SLAs, escalation, and status updates
- Resident history, Open311 compatibility, and audit controls
1
See the full context
Begin with the customer, resident, account, or work item already in view. Signal-Copilot brings the relevant record and recent activity together before anyone has to reconstruct the story.
- People, ownership, and relationship details
- Conversations, commitments, and open work
- Risk, intelligence, priorities, and next steps
2
Move directly into action
Use that context in the same workspace to answer a question, prepare communication, start research, or move supported work forward with fewer handoffs and less repetitive entry.
- Customer-ready email and SMS drafts
- Research, summaries, and recommended actions
- Clear review points before consequential work
3
Make the outcome reusable
Keep the result connected to the underlying record. The next teammate and the next Signal-Copilot request begin with what already happened instead of starting over.
- Decisions and activity remain attached
- Teams share one operational history
- Follow-up starts with current information